-
What is the WildBlue service and where is it available?
Wildblue is a high-speed Internet access service for homes, home offices and small offices. It will be available in virtually every location across the continental United States.
-
Why should I get Wildblue?
WildBlue provides access to the Internet at much higher speeds than dial-up access: up to 1.5 Mpbs which is more than 30 times faster than dial-up. A whole new world of content will open up to you with your broadband connection. And with WildBlue, you get an "always on" connection which means no dialing -in or other delays to get high-speed access to the Internet.
-
How hard is it to use?
Not hard at all. Once we professionally install your WildBlue system, you are ready to surf the Internet at lightning fast speeds. You can use your same web-browser, go to the same sites, use your email, etc. just like you always have…but a lot faster! And it's always on so no more dialing-in delays, or getting "bumped off."
-
Who do I call if I have a problem?
You just call our friendly customer care agents, 24 hours a
day, 7 days a week at 1-888-278-5806.
-
What equipment is needed to get the WildBlue service?
It's easy. All you need is a WildBlue minidish and a WildBlue modem.
-
What are my minimum computer system requirements to get WildBlue?
Most computers in use today will meet our minimum system requirements. If you don't know if you meet them, please contact us and we can help you figure it out.
-
Are there any cancellation fees?
WildBlue customers are required to sign a service contract when they initiate service. If you disconnect your service before the contract expires, there will be a cancellation fee of $25.00 a month multiplied by the remaining number of months in your contract.
-
What kind of speed can I expect?
WildBlue will offer different packages that provide you different speed levels. Our core Value Pak will offer up to 512 kbps download speed. The Select Pak will offer download speeds of up to 1.0 Mpbs and the Pro Pak will offer up to 1.5 Mpbs download speeds.
-
Do I get web space with my WildBlue account?
Yes. We provide customers with between 10 and 20 MB of web space as part of their WildBlue service package. The exact storage depends on which package you choose to buy.
-
Do I get dial-up service with my WildBlue account?
Yes. We will offer a remote-access dial-up service to our subscribers, allowing you to access your email when you are not at home or out of the office. Instructions for remote access will be included with your installation. This service is included in the Pro Pak and available with the other packages for a small fee.
-
If I have WildBlue, do I need an additional account with an Internet Service Provider (ISP)?
No. The WildBlue service includes all key ISP features like email, web space, etc. If you prefer, you can continue to use your existing email account and use the WildBlue service for your broadband Internet access.
-
Will you limit heavy bandwidth users?
As is standard with other Internet Service Providers, WildBlue will ensure that its service operates at optimum speeds for all of its customers. Since WildBlue is a shared network we will have a Fair Access Policy to ensure that extraordinary usage by a few customers doesn't negatively affect the normal usage of other customers. For the vast majority of users, the Fair Access Policy will have no effect on their usage. For a few very heavy bandwidth users, the system may restrict their bandwidth and therefore their speed. WildBlue's Fair Access Policy will be well-documented and communicated to you before you become a customer. We plan to offer multiple service levels that should accommodate most users' needs.
-
Do you offer a limited warranty on the equipments?
Yes. You will receive a manufacturer's warrant on all equipment at no charge when you become a customer.
-
When and where will the service be available?
Systems are available now. Please call 660-248-3311 to sign up today.
-
Can I get WildBlue service in a mobile vehicle like an RV or boat?
Not at this time. WildBlue service was designed for stationary locations like homes and small businesses. We do not offer broadband service for mobile vehicles at this time.
-
What will the installation process be like? Can I install my own dish?
Our professional installers will quickly and efficiently install equipment and activate WildBlue's broadband service at your chosen location. The satellite mini-dish is about 26 inches x 28 inches and
is usually mounted on one of our 2" galvanized poles for a
small additional fee. A cable from the dish will connected to a satellite modem (a small box usually placed next to the computer), which will connect to your computer via an Ethernet connection. Installation will require a certified WildBlue installer to make sure that the dish is pointed at the satellite accurately and to verify that all connections are made properly.
-
Do customers have to have a phone line in addition to the satellite connection?
No. WildBlue offers an efficient 2-way broadband connection that requires no phone lines.
-
Do I need a southern line of sight to receive a signal from your satellite?
Yes. You will need a clear view of the southern sky to receive a signal from the WildBlue satellite.
-
How fast is this service? How does it compare to cable modems and DSL?
WildBlue's always-on broadband Internet connection provides a user experience similar to most DSL and cable modem services. At launch, we will offer downstream speeds of up to 1.5 Mbps - more than 30 times faster than today's dial-up speeds. WildBlue's high bandwidth opens up a window to a world of rich content that is largely unavailable through dial-up modems.
-
What operating systems are compatible with the WildBlue service?
Windows/PC: Windows 2000, XP, & Vista
Mac: OS 10.2 or higher
-
Will WildBlue work with Macintosh computers?
Yes. The WildBlue service is compatible with Macintosh computers.
-
Is WildBlue service affected by weather?
The WildBlue service is only minimally affected by weather, and only under extreme conditions. The WildBlue service will offer availability equal to that of satellite TV. Like satellite TV services, during a very heavy rainstorm, you may notice slower WildBlue speeds, but this should normally only last a few minutes.